FAQs

BOOKING QUESTIONS

How do I make a booking for house cleaning?

Fill out the quote form on our homepage and then progress through the booking form, selecting the time and date that you want house cleaning. It’s as simple as that and will only take you 60 seconds!

Do I need to enter my card details to book?

Yes. We need to have payment information to book your clean, but your card will not be charged until after the house cleaning has been successfully completed.

How do I amend or cancel my booking?

You can either login to your account or please email us at [email protected] and we will take care of your request. Please give us 24 hours notice if you wish to cancel your house cleaning otherwise there is a $50 cancellation fee.

How do I pay?

We take your credit or debit card details at the time of booking, however, we will only collect payment after your cleaning service has been performed.

Do I need to be at home during the cleaning?

No, you don’t need to be home whilst we clean your house. Please just add instructions when you make your booking, i.e. If you would like to leave the key with a neighbour or somewhere secure then we can collect it.

SERVICES QUESTIONS

What is the Clean Homes & Co. 200% guarantee?

If you are not satisfied with your clean we will come back and re-clean for free! If you are still not satisfied we can offer you a full refund!

What time will the cleaners arrive?

We pride ourselves on being on time, however, please allow a buffer of 30 minutes to take into account heavy traffic. If we we are going to be late for any reason we will give you a call as soon as possible.

Do the cleaners bring their own supplies?

Yes, we bring all our own supplies so you don’t have to worry about stocking your cleaning cupboards! However, in some cases our cleaners will need to borrow your vacuum.

What services do you not offer?

We don’t offer cleaning of chandeliers, light bulbs, bio-hazards (mould, etc.), hoarding, animal waste, cobwebs, high-reach areas (more than 2 step ladder), windows, large furniture moving, and large scale trash disposal.

KEEP UP WITH CLEAN HOMES & CO.

Subscribe to receive the latest information and special offers!